If you can't sign in or a page won't open
What each sign-in message means and what to do next.
Find the message you are seeing below.
"Invalid email or password."
- Check you are using the email the studio has for you.
- Try your access code in the Password box, or use the Access code tab instead.
- Or set a new password: tap Forgot your password?.
"Invalid or expired access code."
- Type the whole code. Codes are 10 or 12 characters, not 6.
- If the studio has made you a new code, the old one no longer works. Ask them for the current one.
"Portal access is disabled"
The studio has switched the portal off for you or the project. The message tells you who to contact.
"Access blocked"
The portal has stopped accepting connections from the network you are on. Try a different connection, such as mobile data instead of site Wi-Fi. If you think it is a mistake, email the address shown on the screen.
"Unable to open project"
You scanned a QR code for a project whose portal is switched off, or the link is wrong. Sign in from the normal sign-in page instead, or ask the studio.
"Can't open this link"
A sign-in link from the studio has expired. Sign in with your email and password or your access code.