Raise an issue on an item

Raising an issue on an item keeps the problem attached to that item, so the studio sees exactly what it is about and can reply in the same place.

Steps

1. Open Procurement.
2. Tap Raise issue on the item.
3. Describe the problem in the box at the bottom.
4. Tap Raise issue.

What happens next

• The issue is logged against the item and given an owner at the studio.
• The button on the item changes to Issues with a count. Tap it to see replies from the studio.

Good to know

• The studio is not sent a separate alert when you raise an issue. If it is urgent, also send a message or call. See Message the studio.
• If the item already has an open issue, what you write is added to it rather than starting a new one.
• To send a photo of the problem, attach it in Messages.