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An invitation email hasn't arrived

Find a missing client, contractor or team invitation, send it again, and get the person in without it.

Updated

Techstyles can't tell you whether an invitation was delivered. "Invitation sent" only means Techstyles tried: you see it even if the email could not be delivered. So check these in order. The most likely causes come first.

1. Check spam and search for the subject

Ask the person to look in junk or spam, and to search their mailbox for the subject:

Invited asSubject
Client, first time"Your [studio name] client portal"
Client or contractor, already has sign-in details"You have been added to [project name]"
Contractor, first time"Your [studio name] contractor portal"
Team member"You've been invited to join" followed by your studio's name

If their company filters email, ask them to check with whoever runs it.

2. Check the address

A mistyped address is the next most likely cause, and nothing warns you about it.

  • Client or contractor: open them in CRM > Contacts. If the email is wrong, edit the contact, then send the invitation again.
  • Team member: look in Settings > Team. If it is wrong, withdraw the invitation and invite the right address.

3. Send it again, or get them in without it

A client

  1. Open the project and go to Settings, then People, then Clients, and click Invite, then Send invitation.
  2. Tell your client to use Forgot your password? on the sign-in page.

Step 2 matters. Your first invitation gave them a password even if the email never reached them, so the second email has no password in it, only an Open your portal button. See My client can't log in.

A contractor

The quickest fix doesn't need email at all.

  1. On the project's Contractors tab, click More on their card and choose Copy access code.
  2. Send it by text. They choose the Access code tab on the sign-in page. See Sign in with an access code.

To send the email again, click More, then Invite contractor. See Invite a contractor to the portal.

A team member

There is no resend button. The link in the original email works for 14 days.

  1. Go to Settings > Team, and click the bin icon on their row.
  2. Type confirm and click Remove. This only cancels the invitation.
  3. Invite them again with the same email address.

The same steps fix Invitation link expired. See Withdraw or resend an invitation.

If it's a notification rather than an invitation

Invitations go straight away. Emails about new activity don't. Clients get them at about 10:00 and 16:00, and contractors at about 08:00, 12:00 and 16:00, on weekdays in your studio's time zone. Anything they've already seen in the portal is left out, so nothing is sent if they've read it all.

Still nothing? Contact Techstyles support with the address and roughly when you sent it.