Fix a problem: start here
Find what's going wrong in this list and go straight to the fix.
Start with what you can see going wrong. Each of these goes from the symptom, through the likely causes, to the exact fix.
Signing in
- I've forgotten my password
- I've lost my phone, or can't get a two-factor code
- My client can't log in
- A contractor can't log in
- An invitation email hasn't arrived
Something is missing
- My client or contractor can't see something
- A page or button is missing
- I deleted something: can I get it back?
Something has failed
- An upload failed
- Gmail, Slack or Calendar stopped working
- A document won't go to Xero
- I can't save anything, or a banner says read-only
- Atelier in Techstyles says we've run out of credits
Money
- I sent an invoice with a mistake
- I need to cancel an invoice
- I need to refund a client
- I want to cancel our Techstyles subscription
- I want to get our data out
Nothing here fits? Contact Techstyles support.